Diligence: VDB Coins – Interfanatic Customer Spotlight

George Huber's VDB Coins, for our Customer Spotlight on Diligence, an Interfanatic Quality

…all things are accomplished by diligence and labor.

Menander

As things are in 2021, they were 2350 years ago, when Menandros wrote great thoughts: they present themselves in drama. Menander was a playwright, a poet, and a comedian in Greece almost 400 years before the death of Christ. We see aphorisms and axioms presented in our modern drama, be it Bridgerton or The Right Stuff or The Marvelous Mrs. Maisel today, all reflecting aspects of the ancient human struggle.

Our problems are not new. Though this quote might be used by the Communist Xi to inspire his people to labor, we can also use it to reinforce our own work ethic.

Menander’s full quote is (undoubtedly a poor translation of the original Greek, but there we are), “He who labors diligently need never despair, for all things are accomplished by diligence and labor.”

I write now as this week I have labored diligently, to bring equity to my being. I have been afforded so much and must afford more, so I must labor diligently to pay for my space. To make a difference.

As it is with all of us: the human condition. And nobody understands that better than George Huber of VDB Coins. In the face of an ever-changing market, George labors diligently with his love of numismatics. He takes my recommendations and writes regularly on his website. The result is better positioning within the search engines.

As he labors diligently, we labor diligently for him.

Diligence: An Interfanatic Quality

It’s easy to work diligently when your customers are happy. It’s easy to work diligently when your customers appreciate your effort.

When things are not going well, we must dig down and keep working diligently until things are well again. When things are not going well, the motivation is to make them well. But when all is well, it’s important to keep on top of it – to keep things there, and going better.

George Huber of VDB Coins is Diligent

Selling coins is not always sexy. There’s a lot of cataloging, a lot of careful inspection, a great deal of labor that goes into a successful coin business. And, of course it can be dangerous. There are many fraudsters lurking, and storing inventory is itself a serious security issue.

To succeed, you must be diligent. And George is that. Especially in this age when everyone is vying for the attentions of the Internet, one must be diligent in their efforts.

We recommend writing and posting regularly to your site. Providing the search engines with regular, fresh, key-word rich, and most importantly valuable content is one way to get noticed and climb the ranks. Your content must be good – not spammy. You must provide information to your customers that they find valuable. But most important, you must be diligent about it. Don’t put it off – do it, and the results will come.

“The search engines reward George’s diligence, and we reward his diligence with our own.”

When George came to us a couple of years ago looking for a site redesign, we emphasized the importance of regular content updates. George loves his online coin shop, and he remains diligent in updating its content. The result is that he has increased his search position since the redesigned site launched in a couple of critical areas.

The search engines reward George’s diligence, and we reward his diligence with our own. The result is a solid website its business owner enjoys.

Interfanatic Service Focus: Interfanatic Basic Social Media Marketing

Social Media is ALL about diligence. You must post regularly, and you must interact with your followers continually.

It’s work. It’s hard work – not back-breaking, but certainly thoughtful work. Theorizing and enacting a lasting strategy of regular, constant posting takes work. It takes diligence.

If you don’t have the ability, we’re here to help. We can help you come up with a strategy and enact it. Interfanatic can even create content for you – content to use on your website, social media, email marketing – whatever!

We have managed some extremely successful social media campaigns for some major brands through the years. Interfanatic takes pride in our ability to work with budgets of all sizes.

If you need our assistance, it is our pleasure to help.

Interfanatic: Laboring with Diligence

We’ show up every day to do the tasks we and enjoy and the ones nobody enjoys. That’s our job. We do it, constantly, so that you don’t have to. We encourage you to, but if you’d rather, we can do that. Just ask us.


This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.

Diligence, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.
Diligence, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.

I took this from a friend’s apartment, high within the Long Beach city skyline. On the left, the cranes of the Port of Los Angeles silhouetted against the Palos Verdes Peninsula, then the Wells Fargo building. As the sun sets on another day in the city, I’m thoughtful. I think about the people who show up and work diligently every day to make that town – and every town – go around. We live in a beautiful place. I’m blessed.

Respect: Aero-Vac Alloys & Forge – Interfanatic Customer Spotlight

Aero-Vac Alloys & Forge, for our Customer Spotlight on Respect, an Interfanatic Quality

Respect is for those who deserve not demand it.

Paolo Cuelho

Respect is earned. This week, I’ll tell you about a man and his business who have definitely earned my respect. They should have yours, too.

The person I quote, Cuelho, is a respected writer. His colleagues respect him because they recognize the success he has achieved through doing well by perfecting his craft.

In other words, he has earned his deserved respect. His work demands it; he does not.

There are people in life you meet like that. Their work demands respect. Sometimes, you meet people that demand respect because they feel they deserve it. It is up to each of us to determine of a person or a business deservers or demands our respect.

And it is up to us to allow our work to demand respect for us.

Respect: An Interfanatic Quality

When we find good people to work with, we gladly give our respect. We pay it. And we work hard to ensure that the respect we pay is returned.

Because we know we can ask for respect all we want. We can ask for business all we want. But if we don’t earn respect, we don’t earn business.

Tim LuMaye at Aero-Vac Alloys & Forge – Where Respectable is an Understatement

Tim LuMaye has figured out how to run a business. His business is surviving the pandemic because he has built its reputation over years of hard work. He insists on quality and service for his customers. Engineers in the aerospace and energy industries aren’t always the easiest people to get along with. They’re demanding and run a tight ship – particularly if they’re doing government work – and they require honesty, transparency, and speed on a budget.

Tim has built Aero-Vac Alloys & Forge through the years by doing all of that, garnering huge respect from his customers and competitors along the way. Need an exotic titanium? I’ve got a guy for that. It’s Tim LuMaye, and his business is Aero-Vac Alloys & Forge, in Kamala, Washington.

“Luckily, through hard work…, we were … able to improve on an already exceptionally performing website.”

We redesigned and rebuilt the AVAF website over ten years ago with an emphasis on SEO. It began to work. Slowly at first, then after a long build, he has a steady stream of leads coming in through the site based on organic traffic alone.

So when he came to us last year for a complete redesign to include some new features, we knew we had a high bar to reach. We set it a decade ago.

Luckily, through hard work and vast experience, we were actually able to improve on an already exceptionally performing website. It was good timing, too, because the boost in organic traffic came just as Tim’s business should have been slowing down. Because we worked hard to ensure we did Tim’s project right, things were better than they could have been.

Normally, when you launch a redesigned site, you expect organic traffic to dip. That’s the norm. We managed to increase traffic on launch.

Interfanatic put in the extra effort because we respect Tim and what he and his staff have built. We honor their efforts with our own. Tim LuMaye has earned our respect through years of great relations.

Interfanatic Service Focus: Interfanatic Power Business Content Piece

One key to proper on-site SEO is ensuring keywords and keyphrases appear in good proportion on your site. If your site doesn’t have the keywords your customers seek, they won’t find your site. Search Engines won’t know your site is where your customers should go.

One way to ensure your site has those keywords sprinkled throughout is through continual content that features those keywords. Our talented writers don’t write drivel laced with keyword spamming; they provide truly valuable content your customers seek. We make sure the Search Engines know your website is the resource resource your customers are looking for.

Need some fresh content? We can help with that. We produce it, you approve it. Then, use your fresh content for your site, your social media, your emails, or all of it – whatever you think will get you business.

Interfanatic: Working to Deserve Respect

We don’t demand respect. We work for it. If you work for your respect, we should be an excellent addition to your team. Ask us.


This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.

Respect, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.
Respect, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.

Trees live for years, witnessing the goofiness of their human counterparts, hopefully not being hurt by it, and lending their beauty and strength to us. I took this image one night close to sunset, near home. This tree has been on my block perhaps longer than my house – closing in on a century. The families and homes have changed around it. Its neighbors are new. It gets blasted by gale winds, it is rained upon, and it is baked by the warm California sun. Every day, every year. It is resilient against the cruelties of time and the cruelties of its neighbors. When I go before these trees, cursing the frawns they litter, I need to remember that they will outlast me. And if I don’t make a lasting impact, the will outlast the memory of me, too. That’s why we work hard in this digital, impermanent medium. To make a lasting impact on peoples businesses, their lives. We’re here to help.

Honesty: ST Go – Interfanatic Customer Spotlight

ST Go of Beverly Hills, for our Customer Spotlight on Honesty, an Interfanatic Quality

Great peacemakers are all people of integrity, of honesty, but humility.

Nelson Mandela

Integrity, honesty, and humility.

Half of the country right now is relieved, elated even. But half is frustrated and upset. Whether you believe the half that is frustrated and upset is right or not is irrelevant. They are our neighbors.

As I write, we now again have a voice that half of the country believes is one of integrity, honesty and humility. The half of the country that wanted so dearly to believe the lies is unhappy, as they thought their leader was one of integrity, honesty, and humility. He told them what they wanted to – needed to – hear. He told them he won the election and he would continue in his task. He did not.

Now that those lies are exposed, how will they move forward? As humans and as our neighbors, they still hear what they want to hear – just like I do.

“These people,” the universal descriptor of the bigot’s mouth, are my brothers and sisters. They are Americans. They don’t want to be guided.

As the frustrated half of the country watches the Biden inauguration go ahead, will they see that the people who have been feeding them lies – the people assuring them that Trump would have a second term – are dishonest, or, at the very least wrong?

Unity is difficult. Unity requires compromise. Compromise requires integrity, honesty, and humility. Compromise requires work. Compromise allows everyone to be part of the solution and share in it.

Madiba knew that. Well.

There is only one truth. There are not different versions of the truth. Subtle takes can interpret the truth differently, but in the end all we have is honesty as a way forward.

I think of Herair Garboushian, a man who built businesses on honesty. All of my clients built their business on honesty, but Herair has a charismatic way of presenting his business that is honest and profitable. ST Go is founded upon honesty. I respect that.

Honesty: An Interfanatic Quality

In the information age, as it has been for hundreds of years, honesty is difficult to trace. It is told by the people telling the story. If you disagree with their story, or you don’t want to hear it, you are less likely to believe it as the truth. If you can find common ground with their story, it feels honest and you may choose to go along with it.

Crafting the right message is paramount in this world of shades of reality and truth. It’s so difficult to find the truth amongst the lies. But we can help you craft your truth such that people want to go along with it.

We always strive to be honest because other actions are destined for failure. A lack of honesty in business is certain doom. So, we stick to the truth.

Herair Garboushian – Honesty in Business

I like working with Herair. One of the reasons I enjoy working with him is because he’s honest. He also, refreshingly, knows exactly what he wants – that makes things easier. But even better than that, he doesn’t beat around the bush: if it’s wrong, he’ll tell you. If it’s right, he’ll tell you.

And that’s how he built S T Go of Beverly Hills, a major skincare products corporation. He tells his customers how it is, and they appreciate that. Herair makes honest products. He uses honest ingredients. The results speak for themselves.

Herair is also a mover and shaker in the art world. And there, he also has a reputation as an honest business man. In the subjective world of modern art, the truth is as elusive as anywhere in the universe. He speaks to you about your truth toward art or a specific piece, and he uses that honest conversation to explore the art he offers.

“He tells his customers how it is, and they appreciate that. Herair makes honest products. He uses honest ingredients. The results speak for themselves.”

Herair Garboushian is where he is because he is honest.

Interfanatic Service Focus: Interfanatic The Works Year-Round Local Marketing

Another place honesty is crucial: online reputation management. There are many bad apples or even competitors out there who will talk ill of your business. Of course, sometimes a good deal goes bad. It happens. It’s life, it’s business. But the way to address it isn’t to ignore or deny, it’s to engage and be honest. If you screw up – and people know, everyone does – just be honest about it.

We help you do that. We also help you get more positive reviews and help you fix or at least address the few negative ones that come in. You have to engage, you cannot ignore. Otherwise, the momentum due to unfortunate human nature, will be against you.

It’s our pleasure to help you put your best foot forward.

Interfanatic: Giving and Getting Honesty, the Best Way Forward

I’d love to help you with your business. But the only way we can work together productively is if we’re honest with each other. We may disagree at times, but you are the expert in your field. I honestly believe that. If I don’t, I’m unlikely to be able to work with you. And I do want to work with you.


This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.

Honesty, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.
Honesty, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.

There’s something honest about a blue winter’s day. I photographed this from June Lake some years ago now. As I was looking through images for the social feed, I found this one, and there’s something brutally honest about it. It’s also beautifully romantic at the same time – perhaps because I took it from inside a warm room. True honesty is unforgiving, as are the mountain climes at times. Just like navigating this terrain, the best way forward for all of us is with commitment and honesty.

Resolve: Hansen Wholesale – Interfanatic Customer Spotlight

Hansen Wholesale, for our Customer Spotlight on Resolve, an Interfanatic Quality

Every obstacle yields to stern resolve.

Leonardo da Vinci

Stern resolve.

Goodness what a week.

In business, as in life, most often a stern resolve combined with communication will win the day. Not always. But most often.

We must be resolute in our beliefs, and yet we must communicate to understand where our beliefs may fall short. Our will is not always enough. Luck is important. Yes, we can do what we can to make our own luck, but fortune may be fickle. We must have the people on our side. Our constituents. Our clients, our customers. And to have people on our side, to succeed, we need luck, resolve, and the truth at our backs.

Resolve without truth may win the day, but it will not succeed when the truth comes out.

Resolve without luck will probably not succeed. Also, resolve without work will not succeed. You have to put in the effort, with truth and luck at your back.

And so, this week while we celebrate resolve, I think of Jeff Schreiber. There’s a man with resolve and all the things that need to go with it: truth, luck, and effort.

(Except that he’s a Jets fan. Unfortunately no amount of resolve will overcome that lot of luck.)

Resolve: An Interfanatic Quality

The most resolute person without the truth will fail. We saw that this week. The most resolute person without effort will fail – I see this all the time. The most resolute person with out luck will fail. It’s out there, but those are the people we don’t see. Hopefully perseverance combines with karma to make things right.

But even if you have luck and effort and truth, if you lack resolve your success will be short-lived. Until you stumble upon the next thing that trips your trigger.

When we start a project, we resolve to finish it.

Da Vinci needed resolve through his career. His masterworks are a testament to his resolve – even if his timetables were not. We’re not talking about that detail though, we’re talking about the finished product. And his finished products are phenoms. So are his many unfinished projects, but can you imagine what might have come from him if he’d had the resolve he needed to finish all his projects?

That’s why, it is my goal as a man of business to show you that our resolve can be your asset. We’re here to take on your project, and once we have taken it on, we’re here to complete it with you. Allow our resolve strengthen your business and bring you to a competitive place of plenty. It may take time, it will take time, but together we will get you to your goals.

Resolute Jeff Schreiber

A person we worked with who is resolute in achieving his goals, not just for himself, but for his people, is Jeff Schreiber, owner of Hansen Wholesale.

Ecommerce is a monster industry. Amazon is the elephant smothering the planet. Jeff’s Hansen Wholesale was the first business selling ceiling fans online, and despite the odds they’re still on top.

“Jeff works his tail off, and he knows what he’s doing is right. He runs an honest business.”

Jeff has all the pieces required to succeed. He refuses to give up. Schreiber is resolute of will to succeed against mounting odds. He has some luck on his side, Jeff works his tail off, and he knows what he’s doing is right. He runs an honest business.

As a result, Jeff is successful, against the odds. He resolved to take care of his people and his customers, and so he does.

When we got to work with Jeff on content creation, social media, search ads and email not long ago, it was a great pleasure. It’s always great to work with people like Jeff: resolute, and a person who surrounds himself with good, hard-working, resolute people.

Interfanatic Service Focus: Interfanatic Power Email Marketing

Email every hour is annoying. Email once a week might be annoying if you’re not doing it right. But sending an email every couple of weeks seems to be the Goldilocks answer for many businesses, given their customer engagement and their ability to produce useful content.

To do email right, you must have resolve. You can’t just wing it. Your customers will get annoyed. Your emails will end up in the spam folder, and nobody will look forward to reading them.

We’re here to help.

Interfanatic: Resolute

We will get through this. We will help you get through this. That’s our job.


This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.

Resolve, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.
Resolve, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.

Concrete pillars are resolute, holding the sky at bay. A cathedral is the ultimate personification of resolution to The Almighty. They stand for hundreds of years, fighting time with resolution. This cathedral, the Duomo of Milan, took about five hundred years to complete. You think your bathroom remodel requires will, how about that?

Adaptability: Allen Berg Racing School – Interfanatic Customer Spotlight

Allen Berg Racing Schools, for our Customer Spotlight on Adaptability, an Interfanatic Quality

Adaptability enforces creativity, and creativity is adaptability.

Pearl Zhu

This time we’re in requires adaptability. Many people resist adaptation under the auspice of not liking to be told what to do. They may not like that, but also likely: they don’t like change.

Change can be scary. But you either embrace it and go with it or resist. Resist you may with all your might, but the fact is you will have to adapt, at least on some level.

The Internet and of course digital marketing were completely different in 1999. I remember hearing about this new thing called Netscape Navigator while I was in college. Then hearing about this thing called Google. It was supposed to be better than AOL or Yahoo. It was certainly simpler.

And then came widened connectivity as people started to ditch modems. Then phones had internet connections, and people could text. Then facebook. And now, the current flavor of the month is…?

Through it, we had to adapt. We adapted as people. And here in this digital information realm especially, businesses that adapt can thrive. Others have tried to go too far and failed. But through it all is a major change in the way we find and process information.

If you refused to adapt, you might be okay. You may still get some calls from the Yellow Pages, but there are companies who thrive with tons of leads from nothing but social media. They adapted. They went with the change.

One such company who chose to adapt is Allen Berg Racing Schools. When I think of adapting, I always think of that fighter Allen, who insisted upon succeeding. He adapted, and in doing so put himself in a place to succeed.

Adaptability: An Interfanatic Quality

Adaptation is not unique to the business of the Internet. Adapting is almost always a difficult piece of progress. Adaptation requires compromise. Most people don’t like to compromise – they want to keep things the way they are, so they’re comfortable and know what to expect.

But there are some that relish the challenge. There are some people that recognize the need for change and for adaptation to that change. There are some who exploit changes with their ability to adapt. Others give up and fail. Those who succeed adapt.

For me, I enjoy doing what works. Unfortunately, there are many people of ill will who exploit what works to their advantage – but to the detriment of others. So, “what works” in our business unfortunately changes rapidly and regularly. And so we must adapt. The sooner we adapt, the sooner we’re back to what works.

Zhu explains that adaptability and creativity are one in the same. Being creative, bringing a creative approach to a problem is adapting to conquer it.

The Indomitable Spirit of Allen Berg, He Who Adapts to Succeed

The industry of motorsports racing schools is a difficult one. There have been many players, and most have fallen by the wayside as they struggled to adapt. Allen Berg marches on.

“Berg continues that success with what has become one of the largest open wheel racing school on the planet. He did it with adaptation.”

Allen Berg is a Canadian man who raced Formula One with Michael Schumacher. Well, even he would say that he raced in the same races with Schumacher, but not really with him. To succeed in Formula One, as in life, as in business, you must have a critical combination of skill, perseverance, and perhaps most important: luck.

Many people fail to acknowledge that last one. Luck is perhaps the most important factor. And yes, I’ve heard time and time again, “we make our own luck”, but the truth is we do what we can and others around us may help. There are plenty of great ideas and nearly successful people out there who are able to recognize the importance of luck. There are some extremely successful people who are unable or unwilling to recognize that luck played an important part in their success because they’d rather believe they did it all themselves.

Allen Berg is both. He made it to the top tier of motor racing, only to be stymied before further progress. But making it into Formula One is and always has been an incredible feat in itself.

Now, Berg continues that success with what has become one of the largest open wheel racing school on the planet. He did it with adaptation.

The plucky Berg would not be defeated. It is that determination that has made his own luck and helped his school to be successful. He continued to come up with creative ideas, to enlist the help of bright people, and to work hard until his school became the prominent one that it is.

So when he came to us years ago searching for new ways to adapt his website and his digital marketing to a changing world, it was a great honor and pleasure to consult and work with Allen Berg.

It’s easy for successful people to talk about their success. Now that Allen Berg has adapted to create success, he can tell you his story.

Interfanatic Service Focus: Interfanatic Power Site Production

Interfanatic‘s brand of website production requires constant adaptation. Adapting to the constantly changing digital environment of 2021 is demanding, but we’re up for the challenge. We do what works until it doesn’t, or until there is a better way. Then we add that better way into our systems, into our processes, and that becomes what works. Until it doesn’t, and then we adapt again. We’re always on the search for and implementation of what works.

But we do so slowly – not quickly abandoning what has worked. Sometimes what worked in the past will work again. Sometimes what seems like a better way forward is not after further testing and more experience. So we take our time to adapt – we adapt to do what is best, but not for the sake of change. We want our customers to trust our systems and processes.

I think that’s why we have built many great customer relationships through the decades.

Interfanatic: Continual Adaptation

2020 and 2021 surely require radical adaptation we as a people are not accustomed to. When adaptation is convenient and comfortable, we hardly notice how much things have changed. But when it is inconvenient and uncomfortable, our default as a society is to resist.

Sometimes the price of resistance is too great. At Interfanatic, we have grown comfortable being uncomfortable so that our customers don’t have to be – so our customers don’t even have to notice.


This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.

Adaptability, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.
Adaptability, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.

A sunrise of a new day. 2021 did not bring with it a clear, bright new future. 2021 will be hard. But hopefully, it has brought us all a renewed spirit to adapt, do what’s right, and understand that life will not always be as we wish it to be. But the more we work together, the better we can make it for ourselves, for those closest to us, and for everyone.

Kindness: South Bay Beer & Wine Festival – Interfanatic Customer Spotlight

South Bay Beer & Wine Festival, for our Customer Spotlight on Kindness, an Interfanatic Quality

Let us learn to live with kindness, to love everyone, even when they do not love us.

Pope Francis

As we ring in the new year with expectations that times will continue to be tough, but with hope that perhaps they’ll be better than they were in 2020, it’s a great time to talk about beer and wine. And it’s always a great time to focus on kindness.

You think we’ve had a bad year (and we have) but look at Pope Francis’ tenure. What a bunch of stuff he’s had to deal with. And as politicians plot us against each other, force us to focus on differences rather than bringing us together, there is no better time for some spiritual guidance from a moral figure.

Yes, we sometimes have to be told things we don’t want to hear. Of course, we take in what we want to hear – it’s human nature. But we have to listen to things we don’t want to hear, too. To get from here to there, we need the whole truth, not just the portion we like.

And Pope Francis, Jesus’ representative on Earth, says we should focus on kindness and love toward all people, including those who don’t love us.

I’m not going to get into a deeply religious dissertation. But if you don’t want to hear that, you may need to examine your spiritual outlook.

Kindness: An Interfanatic Quality

We work so hard for our customers, we work so hard to show them kindness even when they don’t reciprocate.

We all have differences of opinion. Often, differences can be traced to poor communication. We work very hard to ensure excellent communication, but when that effort is not put back, relationships can break down. As I reflect on the years of clients, most of my memories are fond ones. But there have been a few that are not so fond.

The Pope reminds me to extend my kindness even to those who create unhappy instances. It’s difficult, but it’s crucial for us to do that not just in business but in all areas of life. We need understanding.

South Bay Beer & Wine Festival, brought about by Kindness

It’s hard not to think of Karen Greenberg when I recall kindnesses. Talk about a person who has had a rough year. 2020 may well have been remembered as the Year of the Karen had it not been for COVID-19. And there are few people in this world who are less of a Karen than Karen Greenberg.

Through one of her many charitable activities, Karen Green berg works on the South Bay Beer & Wine Festival. A charitable event of revelry and fun, but of course, not in 2020.

“…there are few people in this world who are less of a Karen than Karen Greenberg.”

Nonetheless, I think of Karen and how she brought us in to this project when it needed digital expertise and marketing help. I think of Karen when I think of kindness because that’s through and through what she is.

Interfanatic Service Focus: Interfanatic Power AI-Powered Social Marketing with Setup

Social media requires kindness. It requires reciprocation of kindness. When a person follows your account or likes your content, it is a knock on the door to reciprocate that kindness and build something together. Start small, but work to get larger.

Most people do not understand the work that goes into professional social media. Not only is it planning and massive labor, it is strategy and effort and creativity. Most people think of teenage girls clicking heart emojis, and they think, “that’s not hard”. But executing a complete social media strategy in concert with a larger digital marketing campaign takes dedication and work. And once the posts are done, you’re only just beginning. You must not only curate your feed, you must curate your interactions. You must reciprocate the kindness done to you, not hoard it like a digital miser.

Our AI-Powered Social Media service is an inexpensive way to produce quality content so you can spend more time reciprocating kindness and nurturing your followership. It reduces some of your work, so you can focus on the rest – hopefully, the fun part.

Interfanatic: Working on Kindness

I enjoy nurturing new relationships. Whether it’s through Social Media or through some other venue, a new relationship can be fun. And often, opening these doors begins with kindness, even with people with whom we do not completely agree.


This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.

Kindness, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.
Kindness, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.

If you’re scratching your head, I don’t blame you. Sometimes my pictures fit the week’s Interfanatic Quality on the head, sometimes you have to think about it. In thinking of kindness, I was drawn to this beautiful chandelier from the Getty Villa because it reminds me how some bright lights of kindness are reflected and spread upon the many around. As a chandelier, kindness can be covered or it can be amplified. I wish to be more like this chandelier with the kindnesses done unto me.

Loyalty: Carroll Smith Consulting, Inc. – Interfanatic Customer Spotlight

CarrollSmith.com, for our Customer Spotlight on Loyalty, an Interfanatic Quality

Loyalty means giving me your honest opinion, whether you think I’ll like you’re not.

General Colin Powell

My apologies for the late post. I got tied up with the holidays. This post was intended for publishing 12/24.

Loyalty – the right kind of loyalty – earned, not given or bribed, is a beautiful thing. Some say it’s the most important thing.

As I reflect upon 21 years of Interfanatic, it’s hard to discount that latter thought. Twenty-one years ago, Carroll Smith came to me and said, “can you build me a website.” Then, seventeen years ago Carroll passed away, and my business shifted to his son, Chris. Chris wanted to change the terms a bit, and we did, but it works better for him now. We did what was required to ensure loyalty, because we’re loyal to our customer.

We give it to each other honestly, whether we think the other will like the opinion or not.

Loyalty: An Interfanatic Quality

Efficiency is ingrained. Of course, we have to constantly fight for it. Our business is on an entropic trend with efficiencies fighting inefficiencies on every front. Efficiency doesn’t have to be impersonal, but it does have to work.

We’re constantly on the lookout for ways to make things happen faster, simpler. Any time there’s a complicated process, we seek to simplify it. Our business is rife with new tasks, new processes, and these are not always beautifully efficient.

Over time, we hone new processes to make them simpler and more efficient. It helps us save time and money. And then we can pass that efficiency to our customers through savings.

CarrollSmith.com, the Result of Two-way Loyalty

As we enter 2021, I’m filled with pride and humility (at the same time – weird, I know) – that we’re still running CarrollSmith.com some twenty-two years later.

This is not an accident. It works this way because we both want it to be this way and because our arrangement works for both parties. The arrangement works both ways because we make sure it does. We make sure it does because we’re both loyal.

“We work together to ensure all goes well and all are happy, and we do it for loyalty.”

Chris honors his father’s work. We at Interfanatic honor his father’s work. We work together to ensure all goes well and all are happy, and we do it for loyalty.

Interfanatic Service Focus: Interfanatic Basic Weekly Email Marketing with Setup⁠

Nothing has the potential to inspire loyalty gently like email marketing done right. Nothing has the potential to piss customers off slowly, violently, like spam – email marketing done wrong.

Email marketing done right, email marketing done the Interfanatic way, is like most things worth doing – it’s hard work. You have to constantly strive to find and deliver value to your customers. Not through sales or promotions or making them spend money, but through informing them, helping them, teaching them what they want to know, but they didn’t know to ask you.

Keep it interesting, and you keep customers coming back. Let it be boring, or even worse, all about you, and watch those customers you earned run away.

Interfanatic: Inspiring Loyalty

I’m pleased with our relationship with Carroll Smith Consulting. And I know that any day, if I don’t keep working at it, if I don’t stay loyal, it could go away. As it could with our other clients who have been with us for decades. There’s always somebody trying to do better. That’s why we keep after it for our clients – to keep them improving, to keep them thinking, to help them. To make them wish to stay loyal.


This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.

Loyalty, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.
Loyalty, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.

Ah, the vivacious blood-red heart. An eternal symbol of loyalty. Fill it with chocolate and you’ve got something that would keep me loyal. And what do you do when you need a great gift? Get them what you would want, of course. And so this was a gift for my wife, who has spent years putting up with me. I don’t know if it exactly inspired loyalty, but she didn’t leave me yet, so this was not the wrong answer apparently!

Efficiency: PCGS – Interfanatic Customer Spotlight

PCGS, for our Customer Spotlight on Efficiency, an Interfanatic Quality

Efficiency signifies the productivity of the process.

Susan Page

Efficiency sounds so clinical. It’s interesting to hear about it from a newspaper woman. Efficiency is not something that comes to mind when you think of journalism, but of course it’s critical. Excellent writing is all about being concise. It’s about getting the story across completely using the fewest words possible.

But she’s referring to the productivity of the process. At Interfanatic, we have a lot of processes. We have systems galore. We don’t really think about it in these terms any longer because they’re such an intrinsic part of our work. But we’re always trying to find ways to be more efficient for the long run – because it’s better for our customers.

This brings to mind one of our clients from just a couple of years ago: Collectors Universe and PCGS. Now THAT is an efficient company!

Efficiency: An Interfanatic Quality

Efficiency is ingrained. Of course, we have to constantly fight for it. Our business is on an entropic trend with efficiencies fighting inefficiencies on every front. Efficiency doesn’t have to be impersonal, but it does have to work.

We’re constantly on the lookout for ways to make things happen faster, simpler. Any time there’s a complicated process, we seek to simplify it. Our business is rife with new tasks, new processes, and these are not always beautifully efficient.

Over time, we hone new processes to make them simpler and more efficient. It helps us save time and money. And then we can pass that efficiency to our customers through savings.

PCGS is Efficiency in Action

The Professional Coin Grading Service is an incredibly efficient outfit. They deal with tens of thousands of collectibles daily, and they get those tens of thousands of items in front of dozens of extreme experts to get their honest opinion of condition and / or value.

“[PCGS is] an incredible outfit performing a massive service to an industry that intrinsically requires their talents.”

On top of that, they’re dealing with some of the most valuable and rare collectibles in the universe. The collectibles market is much like the stock market, in that it fluctuates daily based on supply and demand. They are the third party that helps buyers and sellers know what is in front of them.

A few years ago, we handled a couple the marketing initiatives for PCGS. Well, we Interfanatic, did not – I did. We handled some of their social media, many of their email sends, and a video marketing program related to a big rollout of collectibles for a big customer. It was awesome!

But in doing so, I got to see how clinically efficient PCGS is. They’re not that way just because they want to be – they’re that way because they have to be. When you’re dealing with collectibles on this scale, you have to treat them agnostically, and you have to treat them quickly – efficiently. It’s an incredible outfit performing a massive service to an industry that intrinsically requires their talents.

So when we had the opportunity to handle some of their marketing, these were some incredibly fun and rewarding projects for us.

Interfanatic Service Focus: Interfanatic Power Search Advertising with Setup

Search advertising is the ultimate in efficiency. While the newcomer to the scene – social media – is not always efficient for newcomers, search advertising is the king of making your dollar go far. It’s a great way to establish your brand, and a great way to get your established brand in front of the right customers.

If you want to spend your money efficiently, get a digital search campaign going the right way. It will take some time to get it tuned in, so start by spending slowly. As you see the results you want and begin to understand why you’re seeing them, up your spend to get more of what you want.

It’s a beautiful process, and we’ve been proud to be a part of it for some great customers during these difficult times.

Interfanatic: Honing Efficiency

Like PCGS, we have systems and processes in place to help you become more successful while spending less. We’re here to help. It is my pleasure to help you get more business for less.


This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.

Efficiency, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.
Efficiency, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.

While reviewing photographs to use for our social feed, I was struck by this image of a red rose. There is little that is so efficient in eliciting a reaction as a gorgeous rose. It is beautiful and immediate. The more you look at it, you have an emotional reaction to its visual and olfactory presence. It is a king (or queen, as the case may be!) of efficiency.

Beauty: Fast Cars, Inc. – Interfanatic Customer Spotlight

The Racers Shop, for our Customer Spotlight on Beauty, an Interfanatic Quality

The future belongs to those who believe in the beauty of their dreams.

Eleanor Roosevelt

We all need something to believe in. Especially when today is not perfect, we need something to work for, something to cling to, hope for a better day.

Eleanor Roosevelt witnessed highs and lows through the eyes of the President. She helped her husband see a way for the country through the Great Depression. She believed in the beauty of their dream.

And then, 79 years ago this week, Japan attacked Pearl Harbor. Yet again, she and her husband found beauty in their dream of a way through. And the US emerged stronger than ever.

Every day, we face challenges – some small, like a hiccup in a computer system, and some large – like a loved one dying. We have to dream consistently to have something to work toward. We have to dream to see ourselves through.

One thing some people dream of is a beautiful automobile. It can be a symbol of status, of power, and of a certain uniqueness. Steve Tillack’s business, Fast Cars Inc., gives people a way to achieve that dream. It connects people who can with automobiles that can.

Beauty: An Interfanatic Quality

In everything we do, we seek beauty. Whether it’s a beautiful solution, or a beautiful compromise, or a beautiful design, that is what we dream daily to achieve.

Not just for us at Interfanatic, but for our customers. We seek to create beautiful solutions to their problems – to help them achieve their dreams.

Fast Cars, Inc. – Beauty Supply

Not every car is beautiful. But some are gorgeous kinetic works of art that, in the right hands, can be harnessed to create a kinetic sculpture of breathtaking speed. That’s what Steve Tillack does.

“A 100-point Pebble Beach Concourse 250 Ferrari is a satisfying sight, sound, and beauty to behold.”

Tillack’s company produces Pebble Beach winners. They restore Ferraris and other cars of great rarity and pedigree to pristine, better-than-factory condition. Many people deal in art, but fewer deal in the masters. A 100-point Pebble Beach Concourse 250 Ferrari is a satisfying sight, sound, and beauty to behold. And a great rarity. That’s what Steve deals in.

When Steve came to us to help him with his The Racers Shop branch of their business, it was our pleasure to assist. But we also helped them capture the beauty of their creations to add to their website for sale. As a professional photographer, I tutored their staff on how to photograph their cars to present them best for prospective owners.

I really enjoyed working with Steve’s team. He’s got an excellent shop and crew. And they’re a Redondo Beach institution.

Interfanatic Service Focus: Interfanatic Web Site Design & Production

The ultimate digital beauty is a website that is attractive and works. Perhaps, one might say, one that attracts money for its owner.

This is what we do. We give our customers what they want, but we guide them with our experience to help them use their website to make more money.

That’s why you have a website. To disseminate information, yes, but primarily to bring in repeat customers.

Interfanatic: Celebrating Beauty

Just like the cars of Fast Cars Inc., a great website is about beauty and performance. Of course, beauty is in the eye of the beholder… What beautiful dreams can we work with you on, to help you find a better future?


This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.

Beauty, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.
Beauty, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.

There is little more beautiful than the simplicity of a beautiful day. While out and about one day, walking with my wife, I captured this beautiful afternoon at the Redondo Beach Pier. The sky was mesmerizing.

Courage: Palos Verdes Peninsula Chamber of Commerce – Interfanatic Customer Spotlight

Palos Verdes Peninsula Chamber of Commerce, for our Customer Spotlight on Courage, an Interfanatic Quality

He who is not courageous enough to take risks will accomplish nothing in life.

Muhammad Ali

Risk-taking – not for the wary. Putting yourself out there, doing something new, taking the road less taken – all signs of courage. All signs of a person starting their own new business.

There’s an audacity about doing things your way and making it work. Especially when you have others depending on you to make it work.

In a way, this quote is a little shallow because it comes from somebody for whom this advice worked well. There are millions of others who have taken this advice and for whom it did not go well. We don’t hear from them, though…

For months, we’ve been told to limit our contact with others. Some took it seriously. Others did not. Some chose to take risks with their own lives, but more importantly, with the lives of others. It comes back to which information sources we choose to trust, I suppose. Many people distrusted the advice of people they didn’t want to hear, or people they didn’t want to hear from. The result is, while things were under control for a bit, everything those people have been telling us is true. This isn’t political, we were in a tenuous state, and now things are substantially worse because of the risk takers.

So: take risks. But be prudent. And mind your information sources. Maybe the ones telling you what you want to hear aren’t the most trustworthy.

Courage: An Interfanatic Quality

We take risks every day. Design is risk. To tell the story in a new way, you have to be audacious – you have to find a way to make your customer stand out while not taking too much risk. Their reputation depends on it.

But we are prudent about the risks we take. We don’t take risks because we want to, or just for the sake of taking risks. We do it when it’s required and when the payoff is worth the effort.

Palos Verdes Peninsula Chamber of Commerce – Supporting the Courageous

Every small business who deals with the Palos Verdes Peninsula Chamber of Commerce understands risks and the rewards that may come. Some have reaped those rewards, but many are just making the attempt.

“The PVP Chamber works hard to be a resource and to help small businesses survive and thrive.”

Every small business I meet in or around Palos Verdes, I recommend they join the PVP Chamber. I know the work the PVP Chamber staff puts forth for its membership. When things are good or like now, when things are tough, they work hard to be a resource and to help those small businesses survive and thrive.

So they know risk – and they know courage. They encourage courage, and try to help their small businesses put their best foot forward.

It was great fun to work with the Chamber on their Social Media efforts. We helped them get the word out about the PV Street Fair using their social media accounts as a tool. We then strategized and implemented a successful ongoing social media campaign, celebrating their member businesses, until they had the resources to to take over the project themselves.

The Palos Verdes Peninsula Chamber of Commerce is great to work with. They’re fantastic to have on your side.

Interfanatic Service Focus: Interfanatic Power Social Media Advertising

Social Media can be brilliantly effective when the stars align, but getting that post to go viral, while the dream, is a bit like hitting the lottery. It can happen, but…

So if you need your posts in front of more eyes, the answer is Social Media Advertising. It doesn’t necessarily guarantee engagement, but it does guarantee reach. And when handled properly, that reach is effective, and it helps your engagement. When not handled properly, it’s a waste of money.

We really enjoy helping our customers dial in their social media. We can use our experience to help you!

Interfanatic: Encouraging Courage

We like to think we’re like the Palos Verdes Peninsula Chamber in that we help small businesses put their best foot forward. In that way, we’re really complimentary businesses. We’re trying to help the audacious make their mark while minimizing the big risks they have to take to make it happen.


This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.

Courage, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.
Courage, an Interfanatic Quality. Interfanatic Digital Marketing founder Ryan Delane takes or creates every image you see in our social feed.

Courage is forged in the fire of risk. If a small business emerges, they may be burnt and hammered, but they are more likely to last the further tests that come at them.