“Everyone needs a house to live in, but a supportive family is what builds a home.”– Anthony Liccione
According to the descendants of George & Charles Merriam and Noah Webster, a quality is an inherent feature. By that definition, the inherent feature we celebrate this week at Interfanatic is that of family. As such, family is definitely an inherent feature of this collective business, with our associates and clientele.
Family is a bond. Family is a way of doing things.
“Okay, sure,” you say. But a lot of companies blather on about how they treat their customers “like family.”
But do a lot of companies, before they begin work in earnest, spend two hours, or twelve hours, getting to know their customers?
Family: An Interfanatic Quality
Whether our customer is a $100/mo customer or a $150,000 project customer, we spend tremendous getting to know them. Understanding their business. Understanding what they love about it, and how we can best help them accomplish their long-term and short-term goals.
And yes, we spend at least two hours, but sometimes as long as twelve or more hours getting to know our customers, their tastes, and their business.
And that’s a turn off for some people. They see us as problem solvers. We’re here to quickly and efficiently solve their problems.
But we feel that without knowing our clients properly, we can’t make the best decisions for their long-term interest. We’re in this for decades-long relationships, not a week-long or a month-long one. We take your business and our part in it very seriously.
Which may be why we have customer relationships that span a decade or two. They’re our favorite customers because they give us the privilege to make them that way.
Cook’s Doors & Windows: A Business Built on Family
We really enjoyed our time working with Cook’s Doors and Windows, in Lawndale, CA on Hawthorne Boulevard.
Cook Lumber started out as a family business in 1923. It evolved when sons Bob and Jim Cook took their portion of the business and turned into one that sold doors and windows to Southern California.
“We’re in this for decades-long relationships… [w]e take your business and our part in it very seriously.”– Interfanatic Digital Marketing with Web Site Maintenance & Design
We got to work with Jim and Bob Cook over ten years ago. And though we’ve parted ways, the website we built for them worked well for their business until just this month.
We’re grateful for the opportunity and to play a part in this company’s storied history.
Interfanatic Web Site Management: We’re the Long-term, Trustworthy Resource
For businesses that recognize that their website and digital marketing are integral to their operations, we are the excellent resource. So many companies that do what we do last a few months, or a year, and disappear into the ether.
I can’t tell you how many times a business owner will come to us and say, “I can’t get a hold of our web guy anymore, he just won’t answer the phone”, or, “well, our web girl got a job with a big company and doesn’t have time for us anymore.”
Our business was designed around providing excellent service over the long-term. We keep our people around as long as we can. And our customers don’t have to deal with a revolving door – they deal with one person – for a very, very long time.
Our website management services have always been value-packed. But the truth is, to people who have been through the rigamaroles we’re talking about here, us just being around consistently and doing our job IS our greatest value proposition.
Interfanatic & Family
And all of that is to say that, yes, indeed: we treat our customers like family. Because they are.
This week’s image:
Interfanatic‘s founder, Ryan Delane, takes or creates every image you see in our social feed.
Ha! I took this one years ago. We were out for a sail on a friend’s boat when we stumbled upon this clan orh-ing it up in Redondo Beach’s King Harbor. It reminds my of my own father, who does an excellent vocal impression and would fit right in on this buoy if he so chose.